John Bain	Address removed for internet use john.Bain@gmail.com
PROFILE IT Professional with experience in project management, leadership, operations, client support and communications. Strengths include the ability to enhance team environments, manage resources, realize business goals through iterative design and apply proven solutions for complex problems. EDUCATION Cisco Networking Administration, Certificate October 2010– December 2010 Algonquin College, Ottawa, ON GPA 4.2/4.5 Certificate focuses on the implementation and configuration of routed/switched computer networks, mitigation of security threats and management of wireless technologies. Course material follows the Cisco curriculum for the CCNA certification. Information System Technology, Diploma August 2008– April 2010 Red River College, Winnipeg, MB GPA 3.9/4.5 Studies focused in network management, IT project management, information security, technical planning and documentation, basic accounting and business case analyses. Created secure, managed and optimize network infrastructures to ensure client productivity. 3^rd Term project was successful in completion and presented to City of Winnipeg 311 board members. Team Project available at http://www.winnipeg311.info CERTIFICATION ITIL Foundations v3 April 2011 ITPlanit, Ottawa, ON Automotive Integrated Electronics June 2007 I-Car, Winnipeg, MB INFORMATION SYSTEMS WORK EXPERIENCE Client Support Analyst May 2010 – Current Department of Citizenship and Immigration Canada, Ottawa, ON Responsible for providing second tier IT technical support for clients, creating useful living documentation using wiki’s incompliance with ITIL standards, participating in the ongoing process of service delivery evaluation/improvement and coordinating with team members the planning and rollout of software and hardware upgrades. Created and presented instructional material for new touch panel televisions Implementation of a collaborative technical wiki at regional office Desktop Support Team May 2009 – August 2009 Agriculture and Agri-Food Canada, Winnipeg, MB Responsible for scheduling, documenting and rolling out of new computer systems during the summer term, destruction of non critical stored department information, Asset tracking, and generating reports for weekly meetings. Providing on site user support for technical and workstation issues such as email, virus’s, connectivity, information back retrieval and other PC issues. Evaluated system software, security and hardware for departmental usage. Audit Active Directory for inactive/disabled users. § Completed desktop rollout 12 days ahead of schedule. § Responsible for updating the “AAFC New User Guide”. PC System Technician 2003 – 2005 Computer Avenue, Winnipeg, MB Responsible for documenting customers issues with personal computers and creating work orders for repair, using an in-house ticketing system. Use proper trouble shooting procedures to diagnose and repair computer systems. Maintain Canadian information privacy laws regarding stored customers information. Help other team members troubleshoot hard to diagnose systems. Read documents, magazine articles, and white papers to stay up to date on new and innovative technology. Greet customers and help sales staff during busy periods. § Improved company network security by implementing a free Linux based firewall solution OTHER WORK EXPERIENCE Shop Foreman 2006 – 2009 Phat Ride Customs, Winnipeg, MB Worked in conjunction with business owner in managing store front; security, networks and point of sale systems. I was responsible for managing; warehouse supplies, security and safety. Make business decision on staff hiring/firing and other management issues. To provide on the job training for new staff. Create work schedule and timelines while at the same time still meeting strict production deadlines. Maintain day to day business function while owner was away on business trips and conferences. § Established the shop standards and methods for employee to customer interaction. Lead Technician 2005 - 2009 Phat Ride Customs, Winnipeg, MB Install aftermarket MPI Immobilizer System, while following strict provincial guidelines. Use manufacture standards, practices and methods to troubleshoot and repair electronic and computerized automotive integrated systems. Handle and communicate with customers about repairs or issues with vehicles. § Improved vehicle turnover and down time by streamlining the vehicle repair process. REFFERENCES Available on request		IT EXPERIENCE ITIL Foundations v3 Network Cisco CCNA Switchs Routers Security Active Directory Netware 6 Citrix Virtualization VMWare Linux Ubuntu OpenSUSE Centos Windows 98 XP Vista/7 Server 2003/8 Adobe Acrobat Pro Photoshop MS Office Suite Crystal Reports Programming CSS HTML/XHTML Java JavaScript PHP RUBY/RAILS Shell scripting .Net Services MySQL FTP Exchange Oracle Apache IIS